Sometimes We All Need to Put Down the Controller

For most of us, gaming is an entertaining pastime that we can enjoy responsibly, but a small percentage of players may let gaming become the main focus in their life. As a provider of gaming and tournament services, Virgin Gaming is committed to responsible gaming.


Most people play within their means, but for some it can spiral out of control. When taking part in real money online gaming activities, keep in mind the following:

  • Gaming should be considered entertainment, not a way of earning money
  • There are no guarantees you will get back what you have already spent, so avoid chasing losses
  • Only play in tournaments with entry fees in which you can afford to lose
  • Keep track of how much time and money you spend gaming

Ask yourself the following questions:

  • Do you lose time from work or education due to gaming?
  • Has gaming ever made your home life unhappy?
  • Do you play in tournaments to try and pay debts or solve financial difficulties?
  • After a loss, do you feel you need to play again to try and make up what you've lost?
  • After a win, do you have a strong urge to try and win more?
  • Do you ever wager until all of your money is gone?
  • Have you ever lied, borrowed, sold or stolen anything to finance gaming?
  • Do you prefer to wager than spend time with your family or friends?
  • Are you reluctant to use 'wagering money' for normal expenditures?
  • Have you ever wagered to escape worry, trouble or boredom?
  • Does your wagering cause you to have difficulty sleeping?
  • Do you ever have an urge to celebrate any good fortune with a few hours of wagering?
  • Do arguments, disappointments or frustrations give you the urge to wager?
  • Do you ever feel depressed or consider harming yourself as a result of your wagering?

People with a compulsive gambling problem are likely to answer 'yes' to some of these questions. If you need more help, or know someone who does, we strongly encourage you to get in touch with a professional organization.

Virgin Gaming recommends that you check with your local or federal government for a full list of gaming or wagering addiction resources and services. Here is a partial list of organizations across North America and the United Kingdom you may find helpful:

Underage Players

No one under the age of 18 is permitted to become a member of Virgin Gaming. Violation of this age policy is strictly forbidden under our Terms and Conditions.

We have taken a number of steps to prevent players under the age of 18 from becoming members. If you suspect that anyone under the age of 18 may be gaining unauthorized access to Virgin Gaming through your computer or Credit Card, we encourage you to try one of more of the following:

  • Use child protection software, such as Cyberpatrol, to block gaming sites from your computer
  • Log out of your computer if you plan to leave it unattended
  • Keep your Credit Card, PayPal and other financial details private and inaccessible to others, particularly those under 18 years of age
  • Manually enter your passwords on site login screens (do not use the "save password" option)
  • Create separate profiles for everyone who uses your computer, so that nobody else can accidentally access your information.

If you know someone under the age of 18 who is registered with us and you suspect they are improperly taking part in cash entry games, please contact us immediately at